Designed & developed in the UK FREE UK delivery 30 day no question returns

Shipping & Returns

What are your latest Christmas Delivery Dates?

Our Christmas Delivery dates are as below. If you have any questions about our last order dates please get in touch with us on info@babydam.com. UK Mainland Last Order Dates Tuesday 21st December (Order before 2pm) – Free Standard Delivery (Royal Mail Tracked 48) Wednesday 22nd December (Order before 2pm) – Royal Mail Tracked 24

My order has arrived damaged. What shall I do?

If any item you receive from us arrives damaged, please contact us as soon as possible on info@babydam.com so we can assist you accordingly.

Do you offer free returns?

No. All returns must be paid for by the customer. We ask that you use a tracked postal service and retain proof of postage until you receive your refund.

I want to return my order. What should I do?

If you wish to return your order, please contact us, in the first instance, on info@babydam.com within 30 days of delivery so that we can authorise your return. Please include your name, order number and the reason for return in your email.

Do you ship outside of the UK?

If you are buying from outside the UK, please take a look at our stockists and full list of distributors to find your nearest retailer.

When should I expect my order to arrive?

We dispatch all orders placed before 2pm on the same day. Any orders placed after that time will be dispatched on the next available working day.   All orders are sent via Royal Mail or DPD using a tracked delivery service. For 24 Hour please allow 1 – 2 days as this is not guarantee

I haven’t received an order confirmation email for my order, what do I do?

You will receive an order confirmation email once your order has gone through successfully. This can sometimes be filtered into your junk inbox, if you still cannot find a confirmation email then please get in touch with us at info@babydam.com and we’ll be happy to assist you further.

What courier do you use to deliver?

We use Royal Mail fully tracked services to deliver all orders that are going to the UK. We use both Royal Mail and DPD for orders placed in the Republic of Ireland.