UK Mainland Delivery
Royal Mail Standard Delivery 2-4 Days – FREE
Royal Mail 24 Hour Tracked Delivery (orders must be placed before 2pm Monday-Friday) – £0.99 PLEASE NOTE THAT ROYAL MAIL ARE EXPERIENCING DELAYS IN THE SYSTEM, 24 HOUR TRACKED DELIVERY IS THE FASTEST, BUT NOT GUARANTEED NEXT DAY DELIVERY.
Republic of Ireland Delivery
Royal Mail International Tracked Delivery – £9.99
DPD 2 Day Delivery – £14.99 (This service is used for orders of 1 product or more)
Alternatively, please purchase directly from our Irish Distributor, O’Flynn Medical.
Do you ship outside of the UK?
If you have any further questions regarding your order please email us on firstname.lastname@example.org
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 2pm on the same day. Any orders placed after that time will be dispatched on the next available working day.
All orders are sent via Royal Mail or DPD using a tracked delivery service.
You will receive a notification email once your order has been dispatched.
Returns & Faulty Goods
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us by email to email@example.com or by phone on 01579 208 228. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 30 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. We offer free returns for UK Mainland, please contact us on firstname.lastname@example.org with your reason for returning and we will provide you with a pre paid postage label. Affix this to your parcel and take it to your local post office for collection. On receipt of your return we will process your refund.
Postage costs for returning items to us from the Republic of Ireland cannot be refunded, unless the item is faulty or damaged.We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
If you are having difficulty in fitting the BabyDam, please do contact us on email@example.com before returning BabyDam. Send us a couple of pictures of how you are fitting it into your bath and we can advise further, as it may just be that the BabyDam is not being fitted correctly.
Our return address is:
Florence Road Industrial Estate
Callington PL17 8EX
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
If any item you receive from us arrives damaged, please contact us as soon as possible by email firstname.lastname@example.org or phone 01579 208 228. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately, we cannot refund your postage costs when you return an item to us unless the item is faulty.
Please do not return a damaged order to us without contacting us first. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.